There are many valuable reports that are automatically generated by your incoming sales calls. No more guessing on the responses generated by your advertising – now you know!
CM Dashboard Analytics reflect call volume as a whole, per day, by unique & repeat callers, call status, Call DNA classifications, top groups and top campaigns
CM Summary Extended version of the Calls Dashboard that provides more detailed information on call volume by hour and day of the week, average call duration, call status, etc.
CM By Forwarding AShows the number of calls, the number of unique calls, and call duration to forwarding destinations for the ad group and ad campaign that you select
CM By Group Shows the number of calls as a total, as well as during business hours and after business hours and compares each group to one another
CM By Tag Sustomizable report that shows the number and percentage of calls that have been listened to and tagged by specific statuses
CM Calls By CampaignSelect individual campaigns that you would like to compare to see the total number of calls, as well as the number of calls both during and after business hours.
CM By Geography This report gives you an overview of where your calls are coming from for the ad group and ad campaign that you select – by postal code, state and area code
CM By Callers Shows caller phone number, number of calls, and average call duration of the most frequent callers for the ad group and ad campaign that you select.
CM Call Recording Every call generated from your advertising is stored within a Call Log in the reporting tool. Visual graphic of each call recognizes talk time for the caller as well as your staff, detects silence and ring time, and identifies the classification of the call. Search and filter parameters available to locate specific callers if desired, download or email audio files, and listen to every call from each party with just a click of the button.