< class="page-title"> Complete CRM FAQs
Complete CRM FAQs

ProMax Complete™ Frequently Asked Questions

Yes – ProMax Complete integrates with all major DMSs and many smaller ones. We offer full bi-directional data pushes and pulls in near real-time for many DMS providers, some providers share a batch with us, and some accept a generic deal push. Ask our sales or operational teams if you are configured correctly or if you plan on exploring a new DMS we can share attributes for each of our integrations.
Yes, we integrate with Route One. Based on your configuration with Route One and the products you purchase from ProMax, we may push consumer, credit, and deal information directly to your account for seamless submissions.
Yes, we integrate with DealerTrack. Based on your configuration with DealerTrack and the products you purchase from ProMax, we may push consumer, credit, and deal information directly to your account for seamless submissions. *Note – we can also configure push-integration for CUDL, ACC, and GFS.
Yes. We provide and can configure several Desking options including Retail, Lease, Cash, QuickQuotes and Retail Lease Search. Talk with one of our demo specialists or your Performance Manager to learn more. These tools can be individually configured or integrated into ProMax Complete's end-to-end software solutions.
Yes. ProMax Complete allows for full compliance integration from verifying Drivers Licenses to management of all FTC regulated compliance and requirements. In addition, Equifax, TransUnion, and Experian are fully intertwined with dealership workflow, and all compliance permissions and consumer consent are stored and available within the platform.
ProMax Complete was designed to run in a browser environment. Having said that, there are differences between traditional PCs and Macs, and some functionality may operate differently between the two environments. We do offer native mobile applications for both iOS and Android available with the respective app stores. Browsers we officially support include Chrome, Safari, Firefox, and Windows.
We support all message types from within the platform and through our mobile application. SMS and MMS respectively have different character and delivery configurations. SMS is limited to 160-character count by carriers, and MMS limited to 1600 while also delivering images, video, and audio content. iOS devices with operating system greater than iOS18 will be capable of supporting RCS messaging for reads and delivery notices.
When enabled, the MFA process provides another layer of security by requiring two forms authentication. Our Mobile apps can use fingerprint ID and facial recognition through the phone provider as well as encrypted MFA codes via text or email.
ProMax Complete is accessible from all browser types but is best optimized within the Chrome environment. Some extensions may need to be enabled to properly allow for Forms and eSign to work correctly. Please bookmark login domain for easier future access: https://promaxonline.com.

Log-in Help

This message means that one of the ProMax files or applications is still running on that computer. The easiest way to fix this issue would be to do a complete shut down on the computer. Once the computer is completely shut off, wait for 15-20 seconds and then turn the computer back on. After the computer fully loads up, attempt to log back into ProMax. If the same error message is presented, it may help to change the directory (File Path) that ProMax is using. See below for help on changing the directory (File Path). If the user still cannot login, please call Tech Support at (877) 899-4242.
When a notification is presented that antivirus software is blocking the ProMax software, please choose to allow the ProMax software to run and ignore it in the future. Alternatively, the dealership’s IT staff could whitelist the entire ProMax folder inside of your antivirus program to prevent future issues from occurring.File locations:
\AppData\Local\Temp\ProMaxOnLine
\AppData\Roaming\ProMaxOnLineFiles:
EzUp.exe
P98Presets.exe
ProgressBar.exe
ProMaxOnLine.exe
ProMaxOnLineLauncher.exe
ProMaxScreenSaver.exe
Call Tech Support at (877) 899-4242. This happens because the compressed file was not fully downloaded and needs to be replaced. Sometimes this can be done simply by deleting the offending file and logging back into ProMax. Other times, the file will need to be manually download the pc. The permanent solution would be for the dealership’s IT staff to find what is stopping the file from downloading and correct that issue. Sometimes that is as simple as adding the ProMax files to an exceptions list.
When logging into ProMax using either Internet Explorer or the ProMax launcher, there is a button that says "Configuration" on it. Click this button. This will open a pop up box. For this change, the section in the area labeled ProMax File Path will be used.There are three radio buttons. This means that only one can be set at a time. To change which directory ProMax is utilizing, choose a file path that is not currently selected.Remember, if these changes are being made in Internet Explorer, Trusted Sites must be set correctly. See question 02 for help with properly setting up Trusted Sites within Internet Explorer.
When logging into ProMax using either Internet Explorer or the ProMax launcher, there is a button that says "Configuration" on it.Clicking this button will allow the port being used to communicate with ProMax to be changed. When clicked, a pop up box will appear.The first line will be used to make the configuration change being discussed here. This line states, "Use alternate port number" and has a checkbox on the left side of the line and a number on the right side of the line. If this box is not checked, ProMax will use port 80 and ignores the box on the right. Checking this box will allow ProMax to use the port number in the box on the right. ProMax can only use the following port numbers as alternate ports: 443, 1999, and 110. Choosing a new port will allow traffic to flow differently through the network. This can alleviate some issues that are caused by network infrastructure.Remember, if these changes are being made in Internet Explorer, Trusted Sites must be set correctly. See question 02 for help with properly setting up Trusted Sites within Internet Explorer.Note: If port changes do not alleviate the issues at hand, look into whitelisting endpoints.
The Launcher allows access to ProMax without using Internet Explorer. To download the Launcher for the first time, just follow these steps. First, log into ProMax Mobile (click here). Next, click the gear icon in the upper right-hand corner.When the menu appears, click Download Full Version.Once the Launcher downloads, use the downloaded launcher to access ProMax. From that moment on, use the shortcut that was created on the desktop. That shortcut links to a launcher that will update itself.
Various pieces of network hardware can affect the performance of ProMax. These devices include, but are not limited to, content filters, routers, and firewalls. If different port settings have been attempted (see Q09), and issues persist, then it would be prudent to whitelist the following endpoints:
promaxmobile.com
promaxunlimited.com
promaxops-cr-app1.dmsapi.com
promax.dmsapi.com
email.dealermarketingservices.com
AppManagerA.promaxonline.com
Appmanagerb.promaxonline.com
messageserver.promaxonline.com
messageserver2.promaxonline.com
AppManagerA.promaxunlimited.com
Appmanagerb.promaxunlimited.com
messageserver.promaxunlimited.com
messageserver2.promaxunlimited.com
email.promaxinventory.com
promaxinventory.com
imageserver.promaxinventory.com
imageserver.promaxmobile.com
prod-vehval.promaxapi.com
promaxops-so-app1.dmsapi.com
leads.dealermarketingservices.com
lib.dealermarketingservices.com
leads.master.production.dealermarketingservices.com
routeone.promaxonline.com
routeone.promaxunlimited.com
rci.dealermarketingservices.com
promax.master.production.dealermarketingservices.com
promax-master-production.dealermarketingservices.com
FTP.dmsmain.com
ftp.dealermarketingservices.com
ftp.promaxinventory.com
soap.promaxonline.com
promaxapi.com
nexus.promaxapi.com
app1-master.promaxapi.com
bdc.promaxapi.com
dex.promaxapi.com
securedoc.app