Our staff is excited about the “Click to Call” feature which is included with the Outbound Call Tracking service. The first day we implemented it our staff’s comments were unanimously positive, and you know that that almost never happens on a dealership level.
The ease of use and time saved per call are significant factors for us. Everything happens on-screen and it saves our staff a LOT of dialing!
The Outbound Call Tracking service has been a fantastic tool for us! The sales staff's calls are logged without fail and hourly/daily/weekly/monthly trends are easy to identify. We track outbound calls daily and can easily see when someone is not carrying their share of the load.
We're big fans of both products. Keep up the good work!
“Our team at Montrose Kia of Sheffield has been very satisfied with Outbound Call Tracking through ProMax! This product gives us an easy and effective way to not only record and track our outgoing calls, but also to hold our staff accountable for their workload.
We are especially happy with the way the product makes a date and time-stamped note, in the customer workscreen, leaving no doubt as to which calls have been made and which have not. We are certain that our use of this product will make us more effective and will gain us sales that would otherwise be lost!”
“I have used the Outbound Call Tracking with three dealers now, with and without the click-to-call function, and I think it is an absolute must-have for every BDC. I love it for several reasons. First week in, I saw the outbound call volume by BDRs at one dealer double. Getting through a work plan is a breeze. It also holds everyone accountable, there is an audio file of each recorded call that parses directly into the customer notes. That helps your staff stick to the word tracks and scripts. Daily review of calls with each BDR helps to enhance their phone skills, and they end up critiquing their own calls as they learn what should be changed. Reporting is great, you can set up a daily report to go to whomever you want, and the audio files can be clicked on and listened to from the email. You can filter/sort call review by several different things...user, phone number, etc. Without writing a book, I highly recommend it and firmly believe that it contributes significantly to helping a BDC run like a well-oiled machine!”
“The Outbound call tracking is a great tool I like how I get a report sent to me every morning that allows me to listen to the calls that my sales people are making. It has really helped with training staff on how to overcome objections over the phone. I would recommend this tool to any dealer looking to sharpen their sales staff’s phone skills.”
“The Stanley Automotive Group has had 11 dealerships using the "CLICK TO CALL" feature in ProMax for over 9 months. This feature has afforded our dealerships to track and listen to outbound telephone calls in both sales and service. We have found it to be an excellent training tool as well as an excellent documentation tool. I would highly recommend it to any dealership that is currently utilizing ProMax as their CRM.”
“We have been involved with ProMax and the outbound call system for almost 3 years now. As with any automobile dealership, our turnover is consistent and requires constant communication with ProMax.I have never had an issue getting a timely response when adding new salespeople to our system, or helping with any internal or external issues. Derek Johnson is my main contact; he is awesome to work with – Ninja Fast! At times we have had issues that require ‘digging into’ but he is still extremely patient and helpful and won’t quit until the challenge is resolved. More times than not, it turns out to be ‘user error’ – but he never seems to lose his patience with me! The Click to Call system has been a valuable tool for our dealerships in setting goals and creating policies and procedures.”